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Thursday, July 18, 2019

Lynott is committed to protecting your privacy both when you visit our website, and/or provide us with information on when submitting an enquiry or when taking out our services.  Lynott seeks to ensure the highest standards of compliance with all relevant Data Protection Laws and Regulations.

Who we are

Lynott Teleconsult T/A Voice & Data Solutions is a private limited company and registered in Ireland (Registered Number: 483130) with an address at Bracetown Business Park, Clonee, Dublin 15, Ireland.

Information we collect about you

Lynott are required to collect and process personal information of customers and suppliers in order to carry out the delivery and maintenance of telecoms services. We understand the importance of protecting personal information and take all reasonable steps to ensure your data is secure. We collect personal information which includes name, address, email address, telephone numbers & bank details & telecoms related documentation such as call traffic details.  

What we use your information for

We need your Personal Data to:

  • provide you with a quotation
  • provide service to you at a location and arrange for the commissioning and installation of same
  • engage with you about delivery and service issues
  • communicate ongoing enhancements to, or issues with the service
  • invoice you for the services
  • collect payment from you for the services

When & how we collect Personal Data

As you use our services, make enquiries and engage with us, information is gathered about you.

We may collect Personal Data when you; 

  1. Register to use our website using the live chat facility or by completing the ‘contact us’ form. You will be asked to supply your name and email address with a description of the reason for contacting us.
  2. Contact us offline via email, phone or post
  3. Through engagement with one of our 3rd party partners

Who we share your information with

We will share your personal data with 3rd party wholesale service providers and outsourced installation technicians when required.

Details of international data transfers

We generally do not transfer Personal Data outside of the European Economic Area. We endeavour to ensure, where practical, that our sub-processors of your Personal Data do not transfer your Personal Data outside the European Economic Area. If such transfer is necessary, we only allow it where contractual assurances have been received that appropriate safeguards are in place, which may be based on the use of the European Commission’s Standard Model Clauses for transfers of personal data outside the EEA. 

How long do we obtain your data

We retain your information in accordance with our record retention policy. This policy operates on the basis that we only retain information for as long as is necessary and in accordance with any legal requirements that we are required to meet. For example, customer personal data is retained for up to two years after you cease to be an active customer, with invoices being retained for 6 years, and by their nature will contain some customer personal data, notwithstanding the deletion policy referred to above. 

Cookies

A cookie is a small data file sent by our website and stored on your device (e.g. your phone or your computer). Voice & Data Solutions uses cookies to allow us to understand who has seen which pages, to determine how frequently pages are viewed and which section of the website is the most popular. 

Please see below the types of cookies we use: 

Google Analytics Cookies

Google Analytics cookies allow us to track and record anonymous browsing activity on our website. This data gives us information such as number of visitors to the site, number of pages visited and the length of time spent on each page. This data is completely anonymous and cannot be traced back to an individual. It allows us to better tailor our website content for our visitors and to make it an even more positive experience when browsing our online presence.

Session Cookies

Session cookies contribute to a faster browsing experience by tracking your movement through the site so are not asked to re-process each new page that you visit. Session cookies are not stored on your computer and as the name suggests, expire once your browser session is closed.

However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser which offers guidance for all modern browsers.

The various rights of the data subject

You have the right to apply for a copy of the information we hold about you. This is called a data subject access request and you can make a request by writing to us at info@voicedatasolutions.net .We may require further information from you in order to verify your identity before disclosing any Personal Data to you.

You also have the right to have any inaccurate information about you corrected. We want to make sure that your information is accurate and up to date. You may ask us to correct or remove any information that you think is no longer up to date.

Please contact us using the contact details below if you would like any corrections made to your information.

Voice & Data Solutions
Bracetown Business Park,
Clonee,
Dublin 15,
Ireland
Tel: 01-5267719

Info@voicedatasolutions.net

You have the right to object to the processing of your information e.g. for direct marketing purposes. You also have the right to have any information you provided to us on an automated basis returned to you in a structured, commonly used and machine-readable format.  

Withdrawal of Consent 

If you no longer consent to our processing of your Personal Data (in respect of any matter referred to in this Policy as requiring your consent), you may request that we cease such processing by contacting us by emailing info@voicedatasolutions.net

How to contact us 

If there are any questions regarding this privacy policy, you may contact us via email info@voicedatasolutions.net or via post at the address mentioned above. 

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